YOUR INFORMATION

Privacy Policy

This policy explains how Kestrel Creations Ltd ("we"/"us") handles your information when you contact us or use this website.

What we collect

• Contact details you send to simon@kestrelcreations.co.uk or tell us by phone (01692 531135).
• Business information needed to provide quotes, raise purchase orders, and deliver goods.
• Server logs from our web host for security and performance (IP address, user agent, pages accessed).

How we use it

To respond to enquiries, perform a contract, manage orders, and meet legal obligations. Our lawful bases are contract and legitimate interests.

Sharing

We may share necessary details with carriers, payment and accounting providers, and our web host—only as needed to run our business. We do not sell personal data.

Retention

Enquiry emails are typically retained up to 24 months; order records are kept according to legal/accounting requirements.

Your rights

You can request access, correction, deletion, or restriction. Contact simon@kestrelcreations.co.uk.

Cookies

We do not use non‑essential cookies or analytics. Essential technical storage may be used by our host to deliver the site. If we add analytics or marketing cookies in future, we will request your consent.